A Personal Touch Goes a Long Way: An Engagement Success Story

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We all know what it is like to open our email each morning to find it flooded with things we have subscribed to in years past. Among that sea of emails, important emails often get lost such as association emails. One of our clients wanted to reach their members to alert them of a call for nominations for their annual awards gala but was unable to get the response they needed via email.

 

Impact’s Executive Administrator, Ann, stepped in and made phone calls to all non-members and members reminding them of the submissions and encouraging their participation. Many conversations were had and the members were able to get to know the people behind the screens. It also allowed the notice to be brought to their attention in a way that stood out and felt personal.

 

This effort proved to be a huge success! Between their last awards gala and most recent, there was a 30% increase in entries. It is important to try new things. If you are not getting the response you want, don’t continue to reach members in the same way. Something is not working. This is not to say that several touch points won’t help, but it is important to be strategic and think of how your members respond best.